The foundations of your platform, already built.
Bring discovery, bookings, communication and payments together in a platform configured for your business. The core technology is already in commercial use, ready to be shaped around your customers, providers and the way you operate.
From finding a provider to managing the booking.
Customers need a straightforward way to find what they need and arrange it. Providers need to manage their services and bookings. You need the tools to oversee the whole operation. PlatformCo brings those parts together.
Discovery and listings
Help customers find a suitable provider and understand what they offer. Organise profiles, services and categories around how your audience searches and chooses.
- Provider profiles with relevant information about their offering.
- Search and filtering to help customers narrow their options.
- Fields and categories configured around your business.
Bookings and availability
Give customers a clear route from choosing a service to making a booking. Calendar connections keep availability up to date in real time, with guaranteed conflict prevention so customers and providers can book with confidence.
- Real-time availability updates and universal calendar connections.
- Guaranteed booking conflict prevention.
- Booking requests, confirmations, changes and cancellations.
Messaging and notifications
Keep the conversation connected to the service. Customers and providers can communicate through the platform, with automated emails keeping people informed as bookings progress.
- Direct communication between customers and providers.
- Booking updates and reminders.
- Email triggers configured around the customer journey.
Payments and payouts
Connect the booking with the transaction. Handle customer payments and provider payouts through the platform, with records that help you keep track of what has happened.
- Customer payments and provider payouts.
- Refund and failed-payment handling.
- Booking and transaction records.
Customer and provider management
Give your team a practical view of the people and activity behind the platform. Manage customer and provider records, organise your audience and oversee the day-to-day operation.
- Customer records, contact information and audience groups.
- Provider onboarding and administration.
- Booking history and transaction activity.
Branding and configuration
Make the platform feel like part of your business. We configure the brand, language and processes around your offering, so the experience makes sense to the people using it.
- Your branding and domain.
- Terminology, fields and categories that fit your market.
- Booking processes and communications set up for the way you operate.
Care behind the scenes.
Handling customer information and payments calls for care. Access controls and data handling are part of the platform’s foundations, and our technical team works through the requirements of your setup with you.
We can explain how the relevant controls work and what they mean for your organisation.
Set up for you. Yours to run.
We work with you to establish what your platform needs, configure it around your business and prepare your team to use it. The result is handed over ready for you to run, with the detail worked through before you take the reins.
Put the platform to work for your business.
Tell us what you want customers and providers to be able to do. We’ll work through how the platform fits and what needs adapting.